To best serve you, detailed below are a variety of ways to reach us.
Have a question?
You may reach us by email:𝗰𝗼𝗻𝘁𝗮𝗰𝘁@𝘀𝗮𝗹𝗼𝗻𝘁𝗼𝗼𝗹𝘇.𝗰𝗼𝗺.𝗻𝗴
Need to speak with us directly?
We are available Monday-Friday between 7:00am – 6:00pm
Address: 321 Road by A Close Festac Town , Lagos Nigeria.
Please note, we are closed on all major holidays.
We currently ship with DHL and GIG Logistics. Your orders are delivered base on your preference & convenience. Door step delivery (DHL) ; pickup (GIG Logistic)
The following states, countries and continents show the different delivery times.
Lagos States : 1-2 business days
Nigerian Cities : 2-5 business days
Rest of the World : 4-8 business days
You will receive a confirmation of shipment by email or a text message once your order is processed.
Please note :
- Shipping rates are calculated at checkout, they may vary depending on the weight and delivery location.
- Shipment crossing int’l borders are subject to assessment of import duties and taxes. SalonToolz has no control over these charges as they vary between countries.
To ensure that we offer our customers a safe and easy transaction platform, we’ve chosen gateways that suit our customers from all over the world. They include;
• VISA Naira Card
• Verve Card
• Direct Bank Transfer
If you need to return a product please E-mail : firstname.lastname@example.org for the appropriate return procedure.
- Please note ; We currently do not offer refunds but exchange, but with time this policy will be modified to suit the interest of our esteemed customers
- In an event the package sent to you is not the same as that which you ordered, please notify our customer care service. You will be required to take photographic proof of your delivered goods and a return case will be opened on your behalf. In this instance an exchange will be made available.
- Returns are accepted :not damaged, unopened, unused products within three(3) days of purchase with the original packing
Non- Returnable Product
The following types of product are not accepted for return:
- Unsellable Product: Product that has been altered in any way may not be returned. This includes but is not limited to: stickers or other markings made with pen or marker, and cracked, dropped or broken appliances.
- Combs, brushes, hair products and hair extensions: All sales are final
1. We will not be held responsible for late delivery of products due to:
- Adverse weather conditions.
- Incomplete or incorrect delivery addresses.
- Any other causes beyond our reasonable control.
2. Same day delivery would require call confirmation to find out availability of courier.